Which statement is true about a policyholder's choice of repair shop?

A policyholder typically has the right to choose their own repair shop when a claim is made. This autonomy respects the policyholder's preferences and allows them to select a shop that they trust or feel comfortable with for the repairs needed. While insurers may offer suggestions or preferred repair shops, they cannot legally mandate which shop the policyholder must use.

The relationship between the insurer and the policyholder is built on the basis of ensuring the policyholder's satisfaction and confidence in the repair process. Therefore, even if insurers provide lists of preferred repair facilities, they must honor the policyholder's choice without interference, as long as the selected shop meets the policy guidelines and is capable of performing the repairs adequately.

This understanding helps clarify how the insurance process works and ensures that policyholders can take an active role in their claims experience.